Our Process

Est. 6–14 days total

Start Process

Matter Assessment

Understand the grievance, identify the responsible public authority, and determine the correct legal basis and forum for complaint

1-2 days

Filing & Submission

File complaint with the concerned authority, government department, or relevant Ombudsman (Federal, Provincial, or Wafaqi Mohtasib) through proper channels

1-2 days

Complaint Drafting

Draft a properly structured complaint citing relevant laws, rules, and regulations — including facts, grounds, and specific relief sought

2-4 days

Follow-Up & Escalation

Track complaint status, attend hearings if scheduled, submit additional documents if requested, and escalate if the authority fails to respond within prescribed time

2-6 weeks

Matter Assessment

Understand the grievance, identify the responsible public authority, and determine the correct legal basis and forum for complaint

1-2 days

Complaint Drafting

Draft a properly structured complaint citing relevant laws, rules, and regulations — including facts, grounds, and specific relief sought

2-4 days

Filing & Submission

File complaint with the concerned authority, government department, or relevant Ombudsman (Federal, Provincial, or Wafaqi Mohtasib) through proper channels

1-2 days

Follow-Up & Escalation

Track complaint status, attend hearings if scheduled, submit additional documents if requested, and escalate if the authority fails to respond within prescribed time

2-6 weeks