Est. 6–11 days total
Review billing records, connection applications, meter readings, or disconnection notice and identify the specific utility authority (IESCO, LESCO, K-Electric, SNGPL, SSGC, etc.)
1 dayFile complaint with the utility company customer service center, SDO/XEN office, or through NEPRA/OGRA online complaint portals as applicable
1 dayObtain corrected bill, new connection approval, reconnection order, or meter replacement and verify the issue is fully resolved
1-2 weeksPrepare formal complaint with supporting evidence — previous bills, meter photos, application receipts, and relevant consumer protection references
2-3 daysIf unresolved, escalate to NEPRA (electricity), OGRA (gas), or Federal/Provincial Ombudsman under relevant consumer protection laws
1-4 weeksReview billing records, connection applications, meter readings, or disconnection notice and identify the specific utility authority (IESCO, LESCO, K-Electric, SNGPL, SSGC, etc.)
1 dayPrepare formal complaint with supporting evidence — previous bills, meter photos, application receipts, and relevant consumer protection references
2-3 daysFile complaint with the utility company customer service center, SDO/XEN office, or through NEPRA/OGRA online complaint portals as applicable
1 dayIf unresolved, escalate to NEPRA (electricity), OGRA (gas), or Federal/Provincial Ombudsman under relevant consumer protection laws
1-4 weeksObtain corrected bill, new connection approval, reconnection order, or meter replacement and verify the issue is fully resolved
1-2 weeks